The Simulation Team have developed a number of
communication workshops which are available for both internal and external
staff to attend. These workshops can also be facilitated by the Simulation Team
for specific RCH hospital departments.
Supportive Leadership following Challenging Events
The Simulation team will be delivering a 3.5 hour course on how to support your staff following challenging events with Psychological First Aid (PFA). Please note that sessions will be combined for clinical and non-clinical staff.
This course is generally directed at RCH processes but is generalisable to external participants if they wish to attend.
Exposure to challenging events involving extremely sick children, or non-clinical events involving staff or patient and family interactions, can be distressing. This course aims to provide a framework on how to facilitate immediate “guided reflection” (Psychological First Aid-PFA) around challenging events in order to provide support for staff involved.
Medical, Nursing, Allied Health, and Non-Clinical staff who may be required to facilitate such sessions are encouraged to attend.
This course is currently directed at RCH staff but generalisable to external participants if they wish to attend.
Workshop Dates
Thursday, 6 November 2025
Monday, 7 April 2025
Click here to register for SLCE
Fees
FREE for RCH Staff, please register using your RCH email
External Nursing/Allied Health - $250
External Medical - $440
Each course will host a maximum of 16 participants.
Access Supportive Leadership Elearn (you will need to sign into Learning Hero)
A reminder email will be sent out 2 weeks prior to the event. Please notify us ASAP if are no longer able to attend once booked in as there is often a wait list for this course.
Conflict Resolution
Learn how to address conflict resolution in the workplace. This workshop introduces a framework to address this challenge and involves coaching with case scenarios to practise the framework.
Workshop Dates
Tuesday, 4 February 2025
Tuesday, 19 August 2025
Click here to register for CR
Fees
Free for RCH staff
Minimum 4 to run session and maximum of 15 for optimal experience.
Foundations of Communication
Learn how to utilise key communication skills with a defined communication framework to facilitate effective communication with patients and parents. The workshop includes coaching with the framework using case scenarios, followed by participation in simulated scenarios an actor and a debrief to enable reflective discussion around these difficult situations.
Workshop Dates
Click here to register for FOC
Fees
FREE for RCH Staff, please register using your RCH email
External Nursing/Allied Health - $250
External Medical - $440
Payment can be made with Visa, Mastercard or American Express.
Minimum 4 to run session and maximum of 15 for optimal experience.
Family Violence Workshop
Communicating with families in the face of potential Family Violence (In conjunction with the Social Work department)
Learn the skills to identify and respond to families where family violence may have occurred. The workshop includes coaching with a specific framework using case scenarios, followed by participation in simulated scenarios an actor and a debrief to enable reflective discussion around these difficult situations.
Workshop Dates
Monday, 2 June 2025
Monday, 20 October 2025
Click here to register for FV
Fees
FREE for RCH Staff, please register using your RCH email
Payment can be made with Visa, Mastercard or American Express.
Minimum 4 to run session and maximum of 15 for optimal experience.
Challenges in Clinical Supervision
This 2-hour program is designed for nursing, medical, and allied health staff in roles that involve supervising more junior staff. The workshop includes discussion around some of the challenges that fall to clinical supervisors and strategies to approach them. There will be an opportunity to practice applying the principles and to receive coaching.
Workshop Dates
Thursday, 10 April 2025
Monday, 11 August 2025
Click here to register for CCS
FREE for RCH Staff, please register using your RCH email
Minimum 4 to run session and maximum of 15 for optimal experience.
Open Disclosure
This 3 hour workshop that utilises the RCH framework for Open Disclosure. Learn how to “openly disclose” a critical incident to parents following a clinical event that may have impacted their child, through a workshop, role plays, and simulations with an actor.
Workshop Dates
Thursday, 17 April 2025
Thursday, 25 September 2025
Click here to register for OD
Fees
FREE for RCH Staff; please register using your RCH email
Minimum 4 to run session and maximum of 15 for optimal experience.
Giving and Receiving Feedback
This 2.5 hour interactive workshop includes discussion around the challenges of giving and receiving feedback followed by coaching and practise with a communication framework in order to provide constructive feedback to peers, colleagues or friends.
Workshop Dates
Monday, 31 March 2025
Thursday, 4 December 2025
Click here to register for GRF
Fees
FREE for RCH Staff, please register using your RCH email
External Nursing/Allied Health - $150
External Medical - $220
Payment can be made with Visa, Mastercard or American Express.
Minimum 4 to run session and maximum of 15 for optimal experience
Speaking Up for Safety (Previously Graded Assertiveness)
This is a 2 hour interactive workshop where participants will learn how to provide graded assertiveness in difficult situations with a defined communication framework.
Workshop Dates
Monday, 7 April 2025
Thursday, 2 October 2025
Click here to register for SUFS
Fees
FREE for RCH Staff, please register using your RCH email
External Nursing/Allied Health - $150
External Medical - $220
Payment can be made with Visa, Mastercard or American Express.
Minimum 4 to run session and maximum of 15 for optimal experience
Facilitating Challenging Conversations
This is a 3.5 hour workshop where participants learn to utilise key communication skills with a defined communication framework when facilitating challenging conversations to patients and parents. The workshop includes coaching with the framework with case scenarios followed by participation in simulated scenarios taken from real situations, with an actor, and a debrief to enable reflective discussion around these often difficult situations.
Workshop Dates
Request a communication workshop for your department or ward
Other available Communication Workshops
The P.A.U.S.E Simulation Program
This simulation session is a 2 hour simulation program supported by the RCH Simulation Team, and facilitated as a subset of the monthly Code Grey team.
The program, Paediatric Approaches to Understanding Safe deEscaltion – or PAUSE – is designed to help teams manage aggression or difficult conversations, and approach acutely distressed patients and their families with a trauma informed lens, while still implementing safe boundaries for all.
This Core Competency based training is designed to incorporate Primary, Secondary and Tertiary interventions.
There is also an emphasis on trauma informed care principles and communication.
Please contact PAUSE.training@rch.org.au.for further information.
The RCH Simulation Team have developed and delivered a number of varied communication programs, which can be adapted to different environments and departmental/ward situations, including:
· Clinical Handover
· Grief and Loss
· Building trust in teams
· Varied programs on different aspects of “Facilitating Challenging Conversations” such as, Difficult conversations over the phone, Supporting and Dealing with Aggressive Families
If you are interested in the RCH Simulation Team
facilitating these or other communication programs for your teams, please
contact Simulation@rch.org.au
for further inquiries.